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Amazon’s great service on Kindles

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Warning: This post was published more than 5 years ago.

I keep old posts on the site because sometimes it's interesting to read old content. Not everything that is old is bad. Also, I think people might be interested to track how my views have changed over time: for example, how my strident teenage views have mellowed and matured!

But given the age of this post, please bear in mind:

  • My views might have changed in the 5 years since I wrote this post.
  • This post might use language in ways which I would now consider inappropriate or offensive.
  • Factual information might be outdated.
  • Links might be broken; embedded material might not appear properly.

Many thanks for your understanding.

A couple of weeks ago, my Kindle developed a small hairline crack in its case, just at the corner of the screen. My Kindle was well outside it’s 12-month warranty, but having heard previous stories of excellent service, I called Amazon after work one evening.

I hoped they might offer me a discount off a replacement. What they actually did was courier me a brand new replacement, set up on my account and ready to go, which was in my hands the very next morning. And they didn’t charge me a penny, not even for postage. And, what’s more, they even arranged a courier to pick up the old one. Free.

What utterly brilliant service!

This 1,451st post was filed under: Reviews, , , , .






More posts worth reading

What I’ve been reading this month (published 4th March 2017)

What I’ve been reading this month (published 6th February 2017)

What I’ve been reading this month (published 31st December 2016)

Puns, as only the Sun can do them… (published 21st July 2005)

My shocking retail predictions (published 17th January 2013)

More from the Parish (published 7th March 2004)

Who to insult next? (published 5th February 2006)


Comments and responses

Trackback from elsewhere on the site



Trackback received at 20:22 on 15th July 2012.

This post has been referenced by another on this site:
sjhoward.co.uk » Photo-a-day 197: The day my Kindle died


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