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    • HP Support Blog: Day 9

    HP Support Blog: Day 9
    Filed on 25th August 2006.
    Filed on Friday, 25th August 2006 under HP Support Blog.

    Success, of a kind, today.

    A brand spanking new engineer turned up this morning, on time. It took him a couple of hours to decide that he wasn’t convinced the hardware was the problem, but maybe Windows was objecting to the new (probably not faulty) system board. Unforunately, I was unable to furnish him with a copy of my Compaq Restore CD, so he’s taken the machine away to test his theory – he hopes it will be back early next week (presumably Tuesday, Day 13 – Monday is a UK Bank Holiday).

    I’ve also had a call from the lovely HP man at Warrington, checking how things were progressing and telling me to get back in touch with him if the problems weren’t resolved.

    So, all-in-all, some kind of result. The laptop has left the building, and won’t be back for some time, but hopefully will return fixed. Hopefully.

    Look out on Tuesday for the next update.





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