When I last left the story, the laptop was to be picked up and fixed (again) by HP.
Over the course of the next few weeks, following lots of confusion with couriers and other problems, the laptop was finally returned. Sorted. Fixed.
At the end of the day, I suppose HP should be commended for fixing the problem in the end. It was, after all, a relatively old (3 years) laptop. But, at the same time, they knew that when they took the £138.65 off me to extend the warranty for a year - and offered me next-day service, which turned out to take much longer than one working day - indeed, more than a month.
Now that the event has passed, I’ve written to Stephen Gill, Managing Director of HP UK asking him for comment. I’ll update the blog again if I hear from him.
But, for now: Case closed.
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Your Comments and Responses
Robert responds »
Do you have Stephen Gill’s address - I have a similar story
» This comment was received at 16:53 on 30 March 07
The author,
sjhoward responds, »
I don’t have it to hand, but I’ll look it up and post it on here when I dig it out 
» This comment was received at 17:22 on 30 March 07
The author,
sjhoward responds, »
I wrote to him c/o
Amen Corner
Cain Road
Bracknell
Berkshire
RG12 1HN
…and it seemed to work!
» This comment was received at 08:44 on 31 March 07
Robert responds »
Many thanks - will let you know what happens.
» This comment was received at 10:01 on 31 March 07
