Warning: This post was published more than 10 years ago.
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Many thanks for your understanding.
Three weeks, now. No contact from HP today, and (of course) no laptop, despite the promises given on Monday.
Another update tomorrow, no doubt. Frankly, even in my least optimistic moments, I didn’t expect the repair to take this long, and I’m starting to get fed up with it clogging up the blog. But, amusingly, searching Google for HP Support Blog now has this site as the top result – just above, erm, HP’s support blog. If nothing else, that’s an achievement, and should help potential consumers to realise that their overpriced extended support warranties really do not seem to deliver.