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HP Support Blog: Day 22

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Warning: This post was published more than 10 years ago.

I keep old posts on the site because sometimes it's interesting to read old content. Not everything that is old is bad. Also, I think people might be interested to track how my views have changed over time: for example, how my strident teenage views have mellowed and matured!

But given the age of this post, please bear in mind:

  • My views might have changed in the 10 years since I wrote this post.
  • This post might use language in ways which I would now consider inappropriate or offensive.
  • Factual information might be outdated.
  • Links might be broken; embedded material might not appear properly.

Many thanks for your understanding.

Good news and bad, today.

A courier has dropped off my laptop this afternoon – result! However, they have failed to drop off the charger, so I can’t actually plug the laptop in to see whether or not it is working. So I have no idea whether it’s been successfully fixed or not.

It’s actually turning out quite comedic – a next-day on-site support package from a leading computer manufacturer taking four unsuccessful home visits and the best part of two weeks away from home to fix a laptop, then failing to return the power supply. Thank goodness my life will never depend on a repair from HP… Oh, wait…

This 962nd post was filed under: HP Support Blog.






More posts worth reading

What I’ve been reading this month (published 5th August 2017)

What I’ve been reading this month (published 10th July 2017)

What I’ve been reading this month (published 2nd June 2017)

On Reflection… (published 13th December 2010)

Kilroy-Silk promises surprises with his new party (published 2nd February 2005)

Araucaria’s ingenuity (published 12th January 2013)

On polyphonic ringtones and the speed of technological change (published 1st May 2012)


Comments and responses

Comment from A new way


by A new way

Comment posted at 12:09 on 8th August 2007.

I got a laptop from pc world last year, a hp compaq presario. just after 5momths the motor packed up. making a whole lot of noise. I have gone through hell trying t get them to pick it! warranty ended, it was a fight to get them to extend it, a heap of misinformation and running around between hp and pc world and they finally came to pick it up after 6moths of absolute negligence on july 17th.

Since then I have been calling for updates of my laptop and the customer services have been treating me like crap! It took the two weeks for hp to order for the parts parts and only after I had called and complained. I called again on monday the 6th august(two days ago) and they tell me after more than another week that they are still waiting for the part and it is still a work in progress. I have no clue how to deal with this, being without my laptop has cost me over 3weeks paid work and numerous incovenience.

The customer service agents are absolute nazia and bullies. I am so frustrated


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