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HP Support Blog: Friday’s update

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Warning: This post was published more than 11 years ago.

I keep old posts on the site because sometimes it's interesting to read old content. Not everything that is old is bad. Also, I think people might be interested to track how my views have changed over time: for example, how my strident teenage views have mellowed and matured!

But given the age of this post, please bear in mind:

  • My views might have changed in the 11 years since I wrote this post.
  • This post might use language in ways which I would now consider inappropriate or offensive.
  • Factual information might be outdated.
  • Links might be broken; embedded material might not appear properly.

Many thanks for your understanding.

ICM Computers called this morning to say that they were very sorry, but the new new screen hadn’t arrived, so they’d have to leave it until Monday before coming out to fit it.

Then, at lunchtime, my friendly ICM Computers technician, turned up. Good job I was in. Once again, he’s fitted a replacement screen to my laptop. Thanks!

When he left, my laptop screen was working perfectly, and I began to have a little faith in the system. Then, five minutes later, it broke again, and we were back to square one. In fact, the fault was a little worse this time round.

So I called ICM Computers, no more than fifteen minutes after the guy left my house. No good. They tell me that the support request has been closed by HP, and if I want further repairs, I’ll have to contact them. Well, no, I don’t so much want further repairs as wanting the original problem fixed. So I’ve spent another half hour in another queue to another HP call centre in India. This time, without even setting eyes on the machine, the all-knowing call centre operative declares that it is the system board at fault, and a friendly technician will come to fix it on Monday.

We’ll see.

This 932nd post was filed under: HP Support Blog.






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Swing Update (published 20th April 2005)

Photo-a-day 19: HM Bark Endeavour (published 19th January 2012)

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