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HP Support Blog: Refund success

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Warning: This post was published more than 10 years ago.

I keep old posts on the site because sometimes it's interesting to read old content. Not everything that is old is bad. Also, I think people might be interested to track how my views have changed over time: for example, how my strident teenage views have mellowed and matured!

But given the age of this post, please bear in mind:

  • My views might have changed in the 10 years since I wrote this post.
  • This post might use language in ways which I would now consider inappropriate or offensive.
  • Factual information might be outdated.
  • Links might be broken; embedded material might not appear properly.

Many thanks for your understanding.

Letter from HPThis story has run and run, far more than I ever expected. But this looks like final, final closure.

HP have agreed to refund my £138.95 Care Pack Warranty. It is clearly to their credit that they’ve seen sense in the end, admitted fault, apologised, and refunded my money. Click the letter to the right to read it in full.

What more can I ask at this point? I feel that they’ve done all they can, they’ve come through in the end, and I’m more than happy. I do love stories with happy endings.

This 1,000th post was filed under: HP Support Blog.






More posts worth reading

What I’ve been reading this month (published 6th February 2017)

What I’ve been reading this month (published 31st December 2016)

What I’ve been reading this month (published 30th November 2016)

Ebola and big data: Call for help (published 24th October 2014)

Hasta la vista, Longhorn (published 22nd July 2005)

Photo-a-day 109: Weetslade Country Park (published 18th April 2012)

Imagining the post-antibiotics future (published 27th December 2013)


Comments and responses

Comment from Frank


by Frank

Comment posted at 23:02 on 16th February 2010.

Ah! Thank you for posting this!| There are a lot of contradictary
information posted, this dispells, puts to rest
a lot of what I’ve read.


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