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HP Support Blog: The conclusion

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Hold up! Before you read on, please read this...

This post was published more than 11 years ago

I keep old posts on the site because I often enjoy reading old content on other people's sites. Not everything that is old is bad. It can be interesting to see how views have changed over time: for example, how my strident teenage views have mellowed and matured.

But given the age of this post, please bear in mind:

  • My views might very well have changed in the 11 years since I wrote this post. I have written some very silly things over the years, many of which I find pretty embarrassing today.
  • This post might use language in ways which I would now consider highly inappropriate or offensive.
  • Factual information might be outdated.
  • Links might be broken; embedded material might not appear properly.

Okay. Consider yourself duly warned. Read on...

When I last left the story, the laptop was to be picked up and fixed (again) by HP.

Over the course of the next few weeks, following lots of confusion with couriers and other problems, the laptop was finally returned. Sorted. Fixed.

At the end of the day, I suppose HP should be commended for fixing the problem in the end. It was, after all, a relatively old (3 years) laptop. But, at the same time, they knew that when they took the £138.65 off me to extend the warranty for a year – and offered me next-day service, which turned out to take much longer than one working day – indeed, more than a month.

Now that the event has passed, I’ve written to Stephen Gill, Managing Director of HP UK asking him for comment. I’ll update the blog again if I hear from him.

But, for now: Case closed.

This 993rd post was filed under: HP Support Blog.






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Comments and responses

Comment from Robert


by Robert

Comment posted at 16:53 on 30th March 2007.

Do you have Stephen Gill’s address – I have a similar story


Comment from sjhoward (author of the post)


by sjhoward

Comment posted at 17:22 on 30th March 2007.

I don’t have it to hand, but I’ll look it up and post it on here when I dig it out 🙂


Comment from sjhoward (author of the post)


by sjhoward

Comment posted at 08:44 on 31st March 2007.

I wrote to him c/o
Amen Corner
Cain Road
Bracknell
Berkshire
RG12 1HN

…and it seemed to work! 🙂


Comment from Robert


by Robert

Comment posted at 10:01 on 31st March 2007.

Many thanks – will let you know what happens.


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