Warning: This post was published more than 10 years ago.
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Many thanks for your understanding.
When I last left the story, the laptop was to be picked up and fixed (again) by HP.
Over the course of the next few weeks, following lots of confusion with couriers and other problems, the laptop was finally returned. Sorted. Fixed.
At the end of the day, I suppose HP should be commended for fixing the problem in the end. It was, after all, a relatively old (3 years) laptop. But, at the same time, they knew that when they took the £138.65 off me to extend the warranty for a year – and offered me next-day service, which turned out to take much longer than one working day – indeed, more than a month.
Now that the event has passed, I’ve written to Stephen Gill, Managing Director of HP UK asking him for comment. I’ll update the blog again if I hear from him.
But, for now: Case closed.