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HP Support Blog: The conclusion

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Warning: This post was published more than 10 years ago.

I keep old posts on the site because sometimes it's interesting to read old content. Not everything that is old is bad. Also, I think people might be interested to track how my views have changed over time: for example, how my strident teenage views have mellowed and matured!

But given the age of this post, please bear in mind:

  • My views might have changed in the 10 years since I wrote this post.
  • This post might use language in ways which I would now consider inappropriate or offensive.
  • Factual information might be outdated.
  • Links might be broken; embedded material might not appear properly.

Many thanks for your understanding.

When I last left the story, the laptop was to be picked up and fixed (again) by HP.

Over the course of the next few weeks, following lots of confusion with couriers and other problems, the laptop was finally returned. Sorted. Fixed.

At the end of the day, I suppose HP should be commended for fixing the problem in the end. It was, after all, a relatively old (3 years) laptop. But, at the same time, they knew that when they took the £138.65 off me to extend the warranty for a year – and offered me next-day service, which turned out to take much longer than one working day – indeed, more than a month.

Now that the event has passed, I’ve written to Stephen Gill, Managing Director of HP UK asking him for comment. I’ll update the blog again if I hear from him.

But, for now: Case closed.

This 993rd post was filed under: HP Support Blog.






More posts worth reading

What I’ve been reading this month (published 6th February 2017)

What I’ve been reading this month (published 31st December 2016)

What I’ve been reading this month (published 30th November 2016)

Photo-a-day 130: James Cook (published 9th May 2012)

Photo-a-day 76: Stockton Town Hall (published 16th March 2012)

X Factor (published 16th December 2007)

Sacked minister rehired: The same old New Labour (published 24th June 2007)


Comments and responses

Comment from Robert


by Robert

Comment posted at 16:53 on 30th March 2007.

Do you have Stephen Gill’s address – I have a similar story


Comment from sjhoward (author of the post)


by sjhoward

Comment posted at 17:22 on 30th March 2007.

I don’t have it to hand, but I’ll look it up and post it on here when I dig it out 🙂


Comment from sjhoward (author of the post)


by sjhoward

Comment posted at 08:44 on 31st March 2007.

I wrote to him c/o
Amen Corner
Cain Road
Bracknell
Berkshire
RG12 1HN

…and it seemed to work! 🙂


Comment from Robert


by Robert

Comment posted at 10:01 on 31st March 2007.

Many thanks – will let you know what happens.


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