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HP Support Blog: The story so far

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Warning: This post was published more than 10 years ago.

I keep old posts on the site because sometimes it's interesting to read old content. Not everything that is old is bad. Also, I think people might be interested to track how my views have changed over time: for example, how my strident teenage views have mellowed and matured!

But given the age of this post, please bear in mind:

  • My views might have changed in the 10 years since I wrote this post.
  • This post might use language in ways which I would now consider inappropriate or offensive.
  • Factual information might be outdated.
  • Links might be broken; embedded material might not appear properly.

Many thanks for your understanding.

I have a Compaq laptop. Compaq is owned by HP.

The laptop has never been terribly successful. When I bought it, I also got a docking station, which unceremoniously died about a month after the one-year warranty expired, and HP refused to repair it – even on a paid-for basis. The screen has also broken, and under the Next–Working-Day pick-up and repair warranty, the laptop was picked up two working days later, and returned (working) a week later. The hard drive has also broken, whilst the laptop was under warranty, but I was unable to wait a week for HP to fix it, and so had to have this done at personal expense.

Now to the latest fault. Shortly before the warranty for my laptop expired, the screen broke yet again. Unfortunately, this happened immediately before my exams, so I couldn’t afford for the laptop to spend a week away. I contacted HP, who refused to delay any warranty repairs by a couple of weeks, as the laptop would then be out of the warranty period. So, again, at great personal expense, I bought an external monitor, and a one-year next-day on-site warranty extension. All-in-all, I spent around £250 – over £100 of which was on the warranty extension.

The exams ended, and I contacted HP – yesterday, in fact. After more than half-an-hour in a telephone queueing system, HP duly agreed to send for a technician (from HP subcontractor ICM Computers) to visit me the Next Working Day (today) – well done, HP. The technician came out, very efficiently, with a replacement screen. It didn’t work. After an hour of trying to fix it, the technician admitted defeat, and said he’d order a new new screen from HP.

He’s coming back tomorrow, and I get the feeling that this isn’t going to be over quickly, so I’m blogging the experience. Next installment: tomorrow.

This 930th post was filed under: HP Support Blog.






More posts worth reading

What I’ve been reading this month (published 2nd June 2017)

What I’ve been reading this month (published 7th May 2017)

What I’ve been reading this month (published 3rd April 2017)

All about the hits? (published 22nd January 2007)

Review: A Series of Unrelated Events by Richard Bacon (published 24th July 2013)

Diary for 11th March 2008 (published 11th March 2008)

Photo-a-day 288: Millennium rainbow (published 14th October 2012)


Comments and responses

Trackback from elsewhere on the site



Trackback received at 11:44 on 22nd August 2006.

This post has been referenced by another on this site:
sjhoward.co.uk » HP Support Blog: A belated introduction


Trackback from another website



Trackback received at 08:14 on 18th September 2006.

This post has been referenced by another website:
Inner Sanctum


Trackback from another website



Trackback received at 13:09 on 11th December 2006.

This post has been referenced by another website:
No man’s land» Blog Archive » HP support (su—) could be better


Comment from VicC


by VicC

Comment posted at 17:03 on 2nd February 2009.

I have just bought a new DV7-1135EA HP Laptop. I have a problem with Panasonic HD Writer 2.5 software program not seeing the internal DVD Drive although it will see a USB external DVD Drive.

The customer support in the USA must be staffed by school children on work experience and are a real load of wankers. As far as the UK customer support team are concerned they take weeks to respond to e-mails and are about as much use as a chocolate fire guard.


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