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About me

HP Support Blog: Tuesday’s update


Warning: This post was published more than 11 years ago.

I keep old posts on the site because sometimes it's interesting to read old content. Not everything that is old is bad. Also, I think people might be interested to track how my views have changed over time: for example, how my strident teenage views have mellowed and matured!

But given the age of this post, please bear in mind:

  • My views might have changed in the 11 years since I wrote this post.
  • This post might use language in ways which I would now consider inappropriate or offensive.
  • Factual information might be outdated.
  • Links might be broken; embedded material might not appear properly.

Many thanks for your understanding.

The technician did arrive this morning, as promised, with a replacement system board from the lovely people at HP. This was a good thing.

He spent the next two hours fitting my shiny new system board. Guess what? It didn’t work. The engineer very apologetically explained that the board sent by the lovely people at HP Support worked very well with my shiny new screen, but not with any of the other components in my laptop. So it had a nicely working screen, but wouldn’t start up.

He said he’d get in touch with HP Support and get them to send a new new system board, and a new hard drive (to replace the one that I had replaced a couple of months ago), “just in case” that was causing a problem.

He’s coming back tomorrow. So, as of tomorrow, my £138.65 next-working-day post-warranty support package has taken a minimum of five working days to actually produce a working laptop. That’s if tomorrow’s fix actually works, which would be a first. And, of course, this is all to fix a fault that occured during the warranty period.

Great service, only from HP.

This 937th post was filed under: HP Support Blog.

More posts worth reading

What I’ve been reading this month (published 3rd September 2017)

What I’ve been reading this month (published 5th August 2017)

What I’ve been reading this month (published 10th July 2017)

Photo-a-day 55: Tebay services (published 24th February 2012)

Step into my time machine… (published 9th January 2013)

To speculate or not to speculate? (published 1st September 2006)

Photo-a-day 44: Anyone for golf? (published 13th February 2014)

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