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In praise of… good service from big companies

Good peopleWith all the negative stuff I’ve posted of late, I’m beginning to worry about Karma. So to balance it out, and titled in homage to The Guardian’s daily column, here’s some examples of really good customer service I’ve received recently.

Firstly, dabs.com. I’ve ordered from there quite a few times, and they’re always speedy and efficient. Last week, my order was somewhat complicated by some problems, but customer service people were on top of them in no time, with me waiting for less than a minute to talk to the most courteous people I’ve ever come across in the world of online retail. They’re great, their prices are great, and I thoroughly recommend them.

Secondly, Vodafone. I got a new phone from them a while back, and it’s broken. Not drastically broken, but it’s developed a couple of faults. I took it into the Vodafone shop, and they sent it away to be repaired for free, and on top of that gave me a free loan handset so I’m not left without. Unfortunately, they decided the phone was too difficult to repair – and so have agreed to supply me with a shiny new one, absolutely free, because it’s still under the manufacturer’s warranty. I’ve never experienced such good support from a retail outlet acting under a manufacturer warranty. Fantastic. In fact, I’ve been with Vodafone for over three years now, having tried various networks. I can honestly say that Vodafone have always given me an unbeatable deal, and on the odd occasions where things have gone wrong, they fix them quickly and efficiently. Easily the best mobile operator I’ve tried.

Thirdly, Tesco. I bought a couple of jumpers from there a few weeks back, priced at £14 each. They went through the till at £15 each. I queried this at the customer services desk, and was given both jumpers free by way of apology, and this too was processed very quickly and efficiently. What more could I ask for?

First Direct also provide consistenly excellent customer service, as do Smile. First Direct actually answer the phone as soon as you ring them, with no menus to navigate, and are always friendly. Smile have always done whatever I’ve asked of them with the minimum of fuss.

So there you go – there are good guys out there, and it’s probably true that I don’t post as much about good customer service as bad. Hopefully this does something to redress the balance.

This post was filed under: HP Support Blog, Reviews.

Spam attack

For some reason, Akismet isn’t keeping up with the spam comments on the blog today, and after deleting several hundred comments, they’re still coming in. Perhaps it’s related to an update Akismet performed last night? Either way, because of this, I’ve temporarily disabled commenting on the whole blog. It’s the first time I’ve ever had to take such drastic action, and I hope to restore service within the next few hours.

Apologies for any inconvenience.

Edit: It’s all sorted again now. See the comments for details (it was the Akismet update that did it…)

This post was filed under: Site Updates.

Government waste: Uncut

You may have been wondering if your tax money is well spent. You’ll be reassured to know that vast amounts of it (goodness knows how much) have gone in to producing videos like this.

Particular favourite parts for me were the house which was “trashed” by knocking over a single wooden chair, and the fact that headteachers can “manage loo roll” online. That’s a real boon.

On top of this, the wonderful people at the Home Office have launched ads promoting their “Think U Know” website. Yes, that’s radio ads. Reading out the address thinkuknow.co.uk. They’ve now been withdrawn, after it took someone to complain that thinkuknow.co.uk sound exactly like thinkyouknow.co.uk, which is a different website altogether.

Yes, it took a listener to tell the ASA that Think U Know and Think You Know sound the same on radio. Nobody from John Reid to the person doing the recording managed to notice. The ad’s now in the bin.

This government promised to cut waste. Something tells me it’s failing.

Update: As if you weren’t already convinced that the video was a waste of time, I can’t even show it any more!  It’s been withdrawn on the basis that it breached Government copyright. Despite being posted by the Government. Well done.

This post was filed under: Media, News and Comment, Politics.

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