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HP Support Blog: Clutching defeat from the jaws of success

Two-and-a-half weeks ago, I reported that my laptop problem had been solved. I blogged too soon.

As I covered (in excrutiating detail), I’m in a different place to the laptop as I’m back at uni. Luckily, my tech-friendly brother said he’d check the laptop over for me. He’s only just got round to testing it properly, and discovered that the laptop works so long as you don’t move it. The moment that you move the laptop, the power cuts. Not a great result for a laptop. So it would appear that it wasn’t properly fixed after all. It kinda seemed to good to be true.

Yesterday, he reported the fault to HP on my behalf. Now it seems unfair to add the interim period onto the time it’s taken HP to fix it, so I’m designating yesterday as ‘Day 25’. The sixteen days between the power cable being returned and the new fault being discovered have been discounted. That seems fair.

I’ll let you know how the repair progresses… though possibly without daily updates, because they’re becoming painful to write… and probably much moreso to read. Though if you have sadistic tendencies, you can subscribe to follow the on-going saga here. If you’re playing catch-up, there’s an introductory post here, and the first post on the subject at hand is here.

Take-home message: HP bad.

This post was filed under: HP Support Blog.

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