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HP Support Blog: Day 8

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Hold up! Before you read on, please read this...

This post was published more than 12 years ago

I keep old posts on the site because I often enjoy reading old content on other people's sites. It can be interesting to see how views have changed over time: for example, how my strident teenage views have, to put it mildly, mellowed.

I'm not a believer in brushing the past under the carpet. I've written some offensive rubbish on here in the past: deleting it and pretending it never happened doesn't change that. I hope that stumbling across something that's 12 years old won't offend anyone anew, because I hope that people can understand that what I thought and felt and wrote about then is probably very different to what I think and feel and wrote about now. It's a relic of an (albeit recent) bygone era.

So, given the age of this post, please bear in mind:

  • My views may well have changed in the last 12 years. I have written some very silly things over the years, many of which I find utterly cringeworthy today.
  • This post might use words or language in ways which I would now consider highly inappropriate, offensive, embarrassing, or all three.
  • Factual information might be outdated.
  • Links might be broken, and embedded material might not appear properly.

Okay. Consider yourself duly warned. Read on...

This morning, I phoned ICM Computers (they failed to phone me), and was told that an engineer would probably not be coming out because the parts still hadn’t arrived from HP, but that they might arrive later on so they’d let me know. It looked like it was going to be another of ‘those’ days.

Then I decided to take matters into my own hands, and faxed every regional office of HP with the URI of this HP Support Blog. Suddenly, two people were on the phone, one on the landline and one on the mobile, with endless apologies and offers of help. Funny, that.

Both of these previously undiscovered HP people couldn’t have been more helpful, and both rang me back within half an hour telling me they were chasing up the case on my behalf. I then got calls both directly from HP and from ICM computers saying that the parts had ‘been passed on’ and that someone would be at my door at 11am tomorrow to finally fix the problem.

It’s nice to see that HP can actually operate effeciently – it’s just a shame it took this much to get there. I’ll let you know the results of tomorrow’s visit.

This 940th post was filed under: HP Support Blog.

Some recently published posts

Knowledge and understanding / April 2019, 7 minutes long

‘Inappropriate’ A&E attendances / April 2019, 3 minutes long

Cruise ships and me / April 2019, 6 minutes long

Some thoughts on print newspapers / April 2019, 5 minutes long

What I’ve been reading this month / April 2019, 4 minutes long

Some random old posts

Terror alert: Prescott leads, airlines profit? / August 2006, 2 minutes long

Blair ‘said he would stand down’ / January 2005, Less than a minute long

Halloween / October 2004, Less than a minute long

2D: Nigel Farage / May 2013, 2 minutes long

Good news for LBSC fans / January 2006, 2 minutes long

The Guardian Offices, 7 July 2005 / July 2005, Less than a minute long


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