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HP Support Blog: Friday’s update

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Hold up! Before you read on, please read this...

This post was published more than 14 years ago

I keep old posts on the site because I often enjoy reading old content on other people's sites. It can be interesting to see how views have changed over time: for example, how my strident teenage views have, to put it mildly, mellowed.

I'm not a believer in brushing the past under the carpet. I've written some offensive rubbish on here in the past: deleting it and pretending it never happened doesn't change that. I hope that stumbling across something that's 14 years old won't offend anyone anew, because I hope that people can understand that what I thought and felt and wrote about then is probably very different to what I think and feel and write about now. It's a relic of an (albeit recent) bygone era.

So, given the age of this post, please bear in mind:

  • My views may well have changed in the last 14 years. I have written some very silly things over the years, many of which I find cringeworthy today.
  • This post might use words or language in ways which I would now consider inappropriate, offensive, embarrassing, or all three.
  • Factual information might be outdated.
  • Links might be broken, and embedded material might not appear properly.

Okay. Consider yourself duly warned. Read on...

ICM Computers called this morning to say that they were very sorry, but the new new screen hadn’t arrived, so they’d have to leave it until Monday before coming out to fit it.

Then, at lunchtime, my friendly ICM Computers technician, turned up. Good job I was in. Once again, he’s fitted a replacement screen to my laptop. Thanks!

When he left, my laptop screen was working perfectly, and I began to have a little faith in the system. Then, five minutes later, it broke again, and we were back to square one. In fact, the fault was a little worse this time round.

So I called ICM Computers, no more than fifteen minutes after the guy left my house. No good. They tell me that the support request has been closed by HP, and if I want further repairs, I’ll have to contact them. Well, no, I don’t so much want further repairs as wanting the original problem fixed. So I’ve spent another half hour in another queue to another HP call centre in India. This time, without even setting eyes on the machine, the all-knowing call centre operative declares that it is the system board at fault, and a friendly technician will come to fix it on Monday.

We’ll see.

This 930th post was filed under: HP Support Blog.

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