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HP Support Blog: Friday’s update

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Hold up! Before you read on, please read this...

This post was published more than 11 years ago

I keep old posts on the site because I often enjoy reading old content on other people's sites. Not everything that is old is bad. It can be interesting to see how views have changed over time: for example, how my strident teenage views have mellowed and matured.

But given the age of this post, please bear in mind:

  • My views might very well have changed in the 11 years since I wrote this post. I have written some very silly things over the years, many of which I find pretty embarrassing today.
  • This post might use language in ways which I would now consider highly inappropriate or offensive.
  • Factual information might be outdated.
  • Links might be broken; embedded material might not appear properly.

Okay. Consider yourself duly warned. Read on...

ICM Computers called this morning to say that they were very sorry, but the new new screen hadn’t arrived, so they’d have to leave it until Monday before coming out to fit it.

Then, at lunchtime, my friendly ICM Computers technician, turned up. Good job I was in. Once again, he’s fitted a replacement screen to my laptop. Thanks!

When he left, my laptop screen was working perfectly, and I began to have a little faith in the system. Then, five minutes later, it broke again, and we were back to square one. In fact, the fault was a little worse this time round.

So I called ICM Computers, no more than fifteen minutes after the guy left my house. No good. They tell me that the support request has been closed by HP, and if I want further repairs, I’ll have to contact them. Well, no, I don’t so much want further repairs as wanting the original problem fixed. So I’ve spent another half hour in another queue to another HP call centre in India. This time, without even setting eyes on the machine, the all-knowing call centre operative declares that it is the system board at fault, and a friendly technician will come to fix it on Monday.

We’ll see.

This 932nd post was filed under: HP Support Blog.

More posts worth reading

What I’ve been reading this month (published 3rd May 2018)

What I’ve been reading this month (published 1st April 2018)

World TB Day (published 24th March 2018)

Photo-a-day 108: Royal Quays Marina (published 17th April 2012)

HP Support Blog: Tuesday’s update (published 22nd August 2006)

The classroom revolution is now a reality – all 360 degrees of it (published 27th February 2005)

House Alarms and Homebase (published 27th July 2003)


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