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HP Support Blog: Tuesday’s update

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Hold up! Before you read on, please read this...

This post was published more than 14 years ago

I keep old posts on the site because I often enjoy reading old content on other people's sites. It can be interesting to see how views have changed over time: for example, how my strident teenage views have, to put it mildly, mellowed.

I'm not a believer in brushing the past under the carpet. I've written some offensive rubbish on here in the past: deleting it and pretending it never happened doesn't change that. I hope that stumbling across something that's 14 years old won't offend anyone anew, because I hope that people can understand that what I thought and felt and wrote about then is probably very different to what I think and feel and write about now. It's a relic of an (albeit recent) bygone era.

So, given the age of this post, please bear in mind:

  • My views may well have changed in the last 14 years. I have written some very silly things over the years, many of which I find cringeworthy today.
  • This post might use words or language in ways which I would now consider inappropriate, offensive, embarrassing, or all three.
  • Factual information might be outdated.
  • Links might be broken, and embedded material might not appear properly.

Okay. Consider yourself duly warned. Read on...

The technician did arrive this morning, as promised, with a replacement system board from the lovely people at HP. This was a good thing.

He spent the next two hours fitting my shiny new system board. Guess what? It didn’t work. The engineer very apologetically explained that the board sent by the lovely people at HP Support worked very well with my shiny new screen, but not with any of the other components in my laptop. So it had a nicely working screen, but wouldn’t start up.

He said he’d get in touch with HP Support and get them to send a new new system board, and a new hard drive (to replace the one that I had replaced a couple of months ago), “just in case” that was causing a problem.

He’s coming back tomorrow. So, as of tomorrow, my £138.65 next-working-day post-warranty support package has taken a minimum of five working days to actually produce a working laptop. That’s if tomorrow’s fix actually works, which would be a first. And, of course, this is all to fix a fault that occured during the warranty period.

Great service, only from HP.

This 935th post was filed under: HP Support Blog.

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