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About me

HP Support Blog: Tuesday’s update


Hold up! Before you read on, please read this...

This post was published more than 12 years ago

I keep old posts on the site because I often enjoy reading old content on other people's sites. Not everything that is old is bad. It can be interesting to see how views have changed over time: for example, how my strident teenage views have mellowed and matured.

But given the age of this post, please bear in mind:

  • My views might very well have changed in the 12 years since I wrote this post. I have written some very silly things over the years, many of which I find pretty embarrassing today.
  • This post might use language in ways which I would now consider highly inappropriate or offensive.
  • Factual information might be outdated.
  • Links might be broken; embedded material might not appear properly.

Okay. Consider yourself duly warned. Read on...

The technician did arrive this morning, as promised, with a replacement system board from the lovely people at HP. This was a good thing.

He spent the next two hours fitting my shiny new system board. Guess what? It didn’t work. The engineer very apologetically explained that the board sent by the lovely people at HP Support worked very well with my shiny new screen, but not with any of the other components in my laptop. So it had a nicely working screen, but wouldn’t start up.

He said he’d get in touch with HP Support and get them to send a new new system board, and a new hard drive (to replace the one that I had replaced a couple of months ago), “just in case” that was causing a problem.

He’s coming back tomorrow. So, as of tomorrow, my £138.65 next-working-day post-warranty support package has taken a minimum of five working days to actually produce a working laptop. That’s if tomorrow’s fix actually works, which would be a first. And, of course, this is all to fix a fault that occured during the warranty period.

Great service, only from HP.

This 937th post was filed under: HP Support Blog.

More posts worth reading

What I’ve been reading this month (published 3rd December 2018)

What I’ve been reading this month (published 3rd November 2018)

What I’ve been reading this month (published 6th October 2018)

Agreeing with Campbell (published 5th October 2007)

Drug sniffer dog dies of overdose (published 2nd August 2004)

Summer Books: Cloud Atlas by David Mitchell (published 6th July 2008)

Hot Pope gossip (published 1st March 2005)

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