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Photo-a-day 172: Frustrating forms

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Hold up! Before you read on, please read this...

This post was published more than 6 years ago

I keep old posts on the site because I often enjoy reading old content on other people's sites. Not everything that is old is bad. It can be interesting to see how views have changed over time: for example, how my strident teenage views have mellowed and matured.

But given the age of this post, please bear in mind:

  • My views might very well have changed in the 6 years since I wrote this post. I have written some very silly things over the years, many of which I find pretty embarrassing today.
  • This post might use language in ways which I would now consider highly inappropriate or offensive.
  • Factual information might be outdated.
  • Links might be broken; embedded material might not appear properly.

Okay. Consider yourself duly warned. Read on...

20120620-185213.jpg

Last week, Wendy needed something posting quickly, so I took it to the local Post Office and coughed up £7.55 to send it via Special Delivery, expecting it to arrive the next working day.

Unfortunately, on this occasion, Royal Mail’s definition of “special” fell short of both my expectations and their service specification: it took almost a week. Their website clearly reports the postage and delivery date.

So given that Royal Mail know from their tracking system that the item was delayed, claiming the refund to which I’m entitled should be straightforward, right? Sadly not. It turns out that I have to fill in a form giving all sorts of details about the parcel, including the posting and delivery dates and times which they clearly already know, and submit this along with my original Post Office receipts (luckily, I’m a hoarder of Post Office receipts after previous bad experiences). I then have to wait 30 days – thirty days – for them to consider the claim, when it is already abundantly clear from the data they have that a refund is appropriate.

Why can’t I just go to the local Post Office, or phone a number, and get an immediate apology and refund based on the data they already have? The current system seems convoluted, illogical, and puts a totally unnecessary burden on the consumer. Rant over!

This 1,695th post was filed under: Photo-a-day 2012, , , .

More posts worth reading

What I’ve been reading this month (published 3rd December 2018)

What I’ve been reading this month (published 3rd November 2018)

What I’ve been reading this month (published 6th October 2018)

Review: Flat Earth News by Nick Davies (published 20th February 2013)

Photo-a-day 29: Elizabeth Tower (published 29th January 2014)

The Su Doku publishing craze (published 23rd June 2005)

Photo-a-day 28: Eldon Garden (published 28th January 2012)


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