Warning: This post was published more than 10 years ago.
I keep old posts on the site because sometimes it's interesting to read old content. Not everything that is old is bad. Also, I think people might be interested to track how my views have changed over time: for example, how my strident teenage views have mellowed and matured!
But given the age of this post, please bear in mind:
- My views might have changed in the 10 years since I wrote this post.
- This post might use language in ways which I would now consider inappropriate or offensive.
- Factual information might be outdated.
- Links might be broken; embedded material might not appear properly.
Many thanks for your understanding.
Last week, I had reason to place a technical support call to HP. I’ve been blogging the ensuing experience, but due to the response to my last customer service post, I’ve been somewhat reluctant to publish. However, this has now reached the stage where I feel I should share my experiences.
I’ve created a special section of the site collecting the posts from this event together, and you can find that here. The first post, which explains all of the background to this experience, is here. And if you want to follow the story as it develops, there’s a dedicated RSS feed here.
I do hope you enjoy the experience more than me.