Warning: This post was published more than 10 years ago.
I keep old posts on the site because sometimes it's interesting to read old content. Not everything that is old is bad. Also, I think people might be interested to track how my views have changed over time: for example, how my strident teenage views have mellowed and matured!
But given the age of this post, please bear in mind:
- My views might have changed in the 10 years since I wrote this post.
- This post might use language in ways which I would now consider inappropriate or offensive.
- Factual information might be outdated.
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Many thanks for your understanding.
We’re one week into my Next Day HP Support call now. Yesterday, when my friendly engineer, left, he told me I’d be called this morning with an estimated time for him to come out and see me. I didn’t receive a call.
So lunchtime came, and I called them. The lovely person at the end of the phone said (after a considerable time on hold) that I would receive a call a little later.
At this point, I decide to inspect this HP approved engineer’s handiwork. Here’s what I found:
Yes, not only does my latop no longer start up, it’s also physically damaged.
At 4pm, I decide to call HP’s repair company again. I’m told that the parts aren’t in and an engineer won’t be coming out today. I’ve sat in all day waiting for nothing.
So, one week on, here’s where we are: HP have charged me over £100 for Next Day service which, one week later, has reduced a laptop that worked perfectly well with an external screen into a machine that is physically damaged and won’t start up. Thanks.
Just in case you think I’m being unreasonable about HP, you might want to do some further reading…
Or maybe this.
Or the story of someone who spent seven hours on the phone. To HP, of course.
Basically, they’re terrible, and I’m not the only one who thinks so.