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HP Support Blog: Day 24

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Hold up! Before you read on, please read this...

This post was published more than 12 years ago

I keep old posts on the site because I often enjoy reading old content on other people's sites. It can be interesting to see how views have changed over time: for example, how my strident teenage views have, to put it mildly, mellowed.

I'm not a believer in brushing the past under the carpet. I've written some offensive rubbish on here in the past: deleting it and pretending it never happened doesn't change that. I hope that stumbling across something that's 12 years old won't offend anyone anew, because I hope that people can understand that what I thought and felt and wrote about then is probably very different to what I think and feel and wrote about now. It's a relic of an (albeit recent) bygone era.

So, given the age of this post, please bear in mind:

  • My views may well have changed in the last 12 years. I have written some very silly things over the years, many of which I find utterly cringeworthy today.
  • This post might use words or language in ways which I would now consider highly inappropriate, offensive, embarrassing, or all three.
  • Factual information might be outdated.
  • Links might be broken, and embedded material might not appear properly.

Okay. Consider yourself duly warned. Read on...

Success! The laptop cable has arrived, and the laptop is working! So HP have come through in the end.

I’m a student. I’d just like to underline that point. I’m a student. £138.65 is what the government think I should spend on books, food, entertainment, and basically anything that isn’t rent or fees for almost ten weeks; it’s about two-and-a-half weeks’ rent. To me, £138.65 is an awful lot of money. So when I spend £138.65 on a Next-Day On-Site Extended Warranty I expect decent service. I accept that parts are sometimes needed, and sometimes go out of stock, but it’s not unreasonable to expect the fault to be fixed within, say, a week, is it? Taking the better part of a month seems excessive.

Advice from other places has informed me that I shouldn’t have had to pay in the first place, as they should have agreed to pre-book a repair when the screen first broke, rather than insisting I send it straight away or have to buy the extended warranty.

I realise I’m a mere minnow in a sea of HP sharks, and that whatever I say means really very little to them – and even less to their bottom line. But my next laptop will be a Toshiba.

This 964th post was filed under: HP Support Blog.

Some recently published posts

The next calling point for this service will be… / April 2019, 4 minutes long

Knowledge and understanding / April 2019, 7 minutes long

‘Inappropriate’ A&E attendances / April 2019, 3 minutes long

Cruise ships and me / April 2019, 6 minutes long

Some thoughts on print newspapers / April 2019, 5 minutes long

Some random old posts

A way to love the new version of Dad / September 2012, Less than a minute long

Review: Inferno by Dan Brown / June 2013, 4 minutes long

Straight-talking Conservatives? / April 2005, Less than a minute long

Networking for those who hate networking / July 2014, 1 minute long

Blair admits mistake… or does he? / March 2006, 3 minutes long

Google Local and Google Maps launch in UK / April 2005, Less than a minute long


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