We’re one week into my Next Day HP Support call now. Yesterday, when my friendly engineer, left, he told me I’d be called this morning with an estimated time for him to come out and see me. I didn’t receive a call.

So lunchtime came, and I called them. The lovely person at the end of the phone said (after a considerable time on hold) that I would receive a call a little later.

At this point, I decide to inspect this HP approved engineer’s handiwork. Here’s what I found:

Yes, not only does my latop no longer start up, it’s also physically damaged.

At 4pm, I decide to call HP’s repair company again. I’m told that the parts aren’t in and an engineer won’t be coming out today. I’ve sat in all day waiting for nothing.

So, one week on, here’s where we are: HP have charged me over £100 for Next Day service which, one week later, has reduced a laptop that worked perfectly well with an external screen into a machine that is physically damaged and won’t start up. Thanks.

Just in case you think I’m being unreasonable about HP, you might want to do some further reading…

Maybe try this, this, or this.

Or maybe this.

Or this.

Or maybe this, this, or this.

Or this.

Or the story of someone who spent seven hours on the phone. To HP, of course.

Basically, they’re terrible, and I’m not the only one who thinks so.