This morning, I phoned ICM Computers (they failed to phone me), and was told that an engineer would probably not be coming out because the parts still hadn’t arrived from HP, but that they might arrive later on so they’d let me know. It looked like it was going to be another of ‘those’ days.

Then I decided to take matters into my own hands, and faxed every regional office of HP with the URI of this HP Support Blog. Suddenly, two people were on the phone, one on the landline and one on the mobile, with endless apologies and offers of help. Funny, that.

Both of these previously undiscovered HP people couldn’t have been more helpful, and both rang me back within half an hour telling me they were chasing up the case on my behalf. I then got calls both directly from HP and from ICM computers saying that the parts had ‘been passed on’ and that someone would be at my door at 11am tomorrow to finally fix the problem.

It’s nice to see that HP can actually operate effeciently – it’s just a shame it took this much to get there. I’ll let you know the results of tomorrow’s visit.