ICM Computers called this morning to say that they were very sorry, but the new new screen hadn’t arrived, so they’d have to leave it until Monday before coming out to fit it.

Then, at lunchtime, my friendly ICM Computers technician, turned up. Good job I was in. Once again, he’s fitted a replacement screen to my laptop. Thanks!

When he left, my laptop screen was working perfectly, and I began to have a little faith in the system. Then, five minutes later, it broke again, and we were back to square one. In fact, the fault was a little worse this time round.

So I called ICM Computers, no more than fifteen minutes after the guy left my house. No good. They tell me that the support request has been closed by HP, and if I want further repairs, I’ll have to contact them. Well, no, I don’t so much want further repairs as wanting the original problem fixed. So I’ve spent another half hour in another queue to another HP call centre in India. This time, without even setting eyes on the machine, the all-knowing call centre operative declares that it is the system board at fault, and a friendly technician will come to fix it on Monday.

We’ll see.

Interact with this post

Your Comments and Responses

Your comments and responses

No comments have been left about this post... Why not leave one?

Write a new comment or response