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HP Support Blog: Day 22

110 words posted by Simon on 7 September 2006

Good news and bad, today.

A courier has dropped off my laptop this afternoon – result! However, they have failed to drop off the charger, so I can’t actually plug the laptop in to see whether or not it is working. So I have no idea whether it’s been successfully fixed or not.

It’s actually turning out quite comedic – a next-day on-site support package from a leading computer manufacturer taking four unsuccessful home visits and the best part of two weeks away from home to fix a laptop, then failing to return the power supply. Thank goodness my life will never depend on a repair from HP… Oh, wait…

This post was filed under: HP Support Blog.

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Comments and responses

Comment from A new way


    12.09, 08/08/2007

I got a laptop from pc world last year, a hp compaq presario. just after 5momths the motor packed up. making a whole lot of noise. I have gone through hell trying t get them to pick it! warranty ended, it was a fight to get them to extend it, a heap of misinformation and running around between hp and pc world and they finally came to pick it up after 6moths of absolute negligence on july 17th.

Since then I have been calling for updates of my laptop and the customer services have been treating me like crap! It took the two weeks for hp to order for the parts parts and only after I had called and complained. I called again on monday the 6th august(two days ago) and they tell me after more than another week that they are still waiting for the part and it is still a work in progress. I have no clue how to deal with this, being without my laptop has cost me over 3weeks paid work and numerous incovenience.

The customer service agents are absolute nazia and bullies. I am so frustrated




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