I’m back at medical school from today, so my ongoing HP repair is being handled by the rest of my family back home. I’m here with another laptop, since I have cases, presentations, and an e-portfolio, all of which require a computer – exactly the reason I paid for ‘Next Day’ HP support. 19 days later, I’m still waiting for a result.

Mum took a phone call today, informing me that ICM Computers were returning the laptop to HP for their attention. Presumably the parts they ordered last Wednesday didn’t fix the problem, but I’m not sure what’s happened since then. Apparently, the manager my mum spoke to commented that the laptop wasn’t in great condition, and had been bashed about a bit. There seems little to say about this, other than given that last time I saw the laptop, it was completely unfunctional (not to mention the disputed damage catalogued here), it would appear to have been ‘bashed about’ more in the last 19 days than previously.

The man said that my laptop would probably be back tomorrow or Wednesday. Because I’m back at uni, there’s some difficulty at getting a message about the return of the laptop through, because I’m obviously not available during office hours. But I think we’ve sorted a way round that. We’ll see.

All-in-all, it (hopefully) looks like this might finally be drawing to a close. But I’ve thought that before.