About me
About me

HP Support Blog: The story so far


Hold up! Before you read on, please read this...

This post was published more than 14 years ago

I keep old posts on the site because I often enjoy reading old content on other people's sites. It can be interesting to see how views have changed over time: for example, how my strident teenage views have, to put it mildly, mellowed.

I'm not a believer in brushing the past under the carpet. I've written some offensive rubbish on here in the past: deleting it and pretending it never happened doesn't change that. I hope that stumbling across something that's 14 years old won't offend anyone anew, because I hope that people can understand that what I thought and felt and wrote about then is probably very different to what I think and feel and write about now. It's a relic of an (albeit recent) bygone era.

So, given the age of this post, please bear in mind:

  • My views may well have changed in the last 14 years. I have written some very silly things over the years, many of which I find utterly cringeworthy today.
  • This post might use words or language in ways which I would now consider highly inappropriate, offensive, embarrassing, or all three.
  • Factual information might be outdated.
  • Links might be broken, and embedded material might not appear properly.

Okay. Consider yourself duly warned. Read on...

I have a Compaq laptop. Compaq is owned by HP.

The laptop has never been terribly successful. When I bought it, I also got a docking station, which unceremoniously died about a month after the one-year warranty expired, and HP refused to repair it – even on a paid-for basis. The screen has also broken, and under the Next–Working-Day pick-up and repair warranty, the laptop was picked up two working days later, and returned (working) a week later. The hard drive has also broken, whilst the laptop was under warranty, but I was unable to wait a week for HP to fix it, and so had to have this done at personal expense.

Now to the latest fault. Shortly before the warranty for my laptop expired, the screen broke yet again. Unfortunately, this happened immediately before my exams, so I couldn’t afford for the laptop to spend a week away. I contacted HP, who refused to delay any warranty repairs by a couple of weeks, as the laptop would then be out of the warranty period. So, again, at great personal expense, I bought an external monitor, and a one-year next-day on-site warranty extension. All-in-all, I spent around £250 – over £100 of which was on the warranty extension.

The exams ended, and I contacted HP – yesterday, in fact. After more than half-an-hour in a telephone queueing system, HP duly agreed to send for a technician (from HP subcontractor ICM Computers) to visit me the Next Working Day (today) – well done, HP. The technician came out, very efficiently, with a replacement screen. It didn’t work. After an hour of trying to fix it, the technician admitted defeat, and said he’d order a new new screen from HP.

He’s coming back tomorrow, and I get the feeling that this isn’t going to be over quickly, so I’m blogging the experience. Next installment: tomorrow.

This 928th post was filed under: HP Support Blog.

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22nd August 2006.

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sjhoward.co.uk » HP Support Blog: A belated introduction

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No man’s land» Blog Archive » HP support (su—) could be better

Comment from VicC

    17.03, 02/02/2009

I have just bought a new DV7-1135EA HP Laptop. I have a problem with Panasonic HD Writer 2.5 software program not seeing the internal DVD Drive although it will see a USB external DVD Drive.

The customer support in the USA must be staffed by school children on work experience and are a real load of wankers. As far as the UK customer support team are concerned they take weeks to respond to e-mails and are about as much use as a chocolate fire guard.

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