Last week, I had reason to place a technical support call to HP. I’ve been blogging the ensuing experience, but due to the response to my last customer service post, I’ve been somewhat reluctant to publish. However, this has now reached the stage where I feel I should share my experiences.

I’ve created a special section of the site collecting the posts from this event together, and you can find that here. The first post, which explains all of the background to this experience, is here. And if you want to follow the story as it develops, there’s a dedicated RSS feed here.

I do hope you enjoy the experience more than me.