What does this, from a tube of Aquafresh, mean? What is breath cleanliness? How is it measured? Why does it matter? The mind boggles…

No trip to London is complete without stopping off here to pick up supplies for my girlfriend: there’s nothing she likes better than a milk chocolate Ben’s cookie, with extra big chocolate chunks!

I don’t understand why Travelodge chooses to use these slightly threatening teddy bears to advertise hotels: if anything, it puts me off staying here!

Thorpes, on Gosforth High Street, is one of those shops that looks as though it might just sell everything you’ve ever imagined. There aren’t many shops like it left these days… and it’s the only place I’ve seen 150w incandescent light bulbs in years!

Since the launch of Netflix in the UK earlier this week, there’s been a fair amount of chatter on Twitter about the relative merits of this and the major DVD rental services. Having used it for a couple of days, I think the selection on Netflix is awful: If you’re hoping to watch the latest series of blockbuster TV shows like Mad Men or 24, you’re out of luck with Netflix, and it doesn’t fare much better with films. That said, it does integrate well with devices including Apple TV, and has a decent free trial, so give it a go.

I’m a fan on online DVD rental services. I’ve used Blockbuster and Lovefilm regularly recently, and so thought that it would be fun to do a quick comparison of the two for anyone considering signing up.

In the best tradition of blog posts like this, I’ve divided the comparison into sections. These are, of course, fairly arbitrary, but the overall conclusion reflects my true opinion. If you’re of a different opinion, feel free to use the comments to make the points I’ve missed. Both also offer game rentals, but as I don’t rent these, I can’t really comment on that part of their service.

Selection

Lovefilm and Blockbuster have much the same selection of items. It’s impossible to compare the size of the overall catalogue because they count them differently: somewhat oddly, Lovefilm counts all the DVD “extra” discs in its catalogue as separate titles, whereas Blockbuster doesn’t. Both Lovefilm and Blockbuster appear to have a similar blu-ray selection.

However, if you want to rent anything put out by Universal since September 2009 – titles like Inglorious Bastards or The Invention of Lying – you’re out of luck with Lovefilm, as a dispute with the studio means they aren’t available to rent. They are all available with Blockbuster.

Winner: Blockbuster

Availability and turnaround times

I’ve never experience any major problems with availability of titles from either Lovefilm or Blockbuster, except for Lovefilm’s inability to stock Universal titles as discussed above. Blockbuster fairly often has exclusive titles available for rent before they are available elsewhere, but I’m rarely on the edge of my seat waiting for a title to come out, so this isn’t a big thing for me.

Blockbuster’s Top Ticket system does enhance the perception of availability to a degree: I can choose the title which I will receive next, guaranteed. There are some limits to this system: Some titles aren’t available on Top Ticket, but the number of these is so small as to be almost insignificant.

Turnaround times are crucial for a DVD rental service, particularly if you have an “unlimited” package, as it’s one of the main rate-limiting (and therefore quantity-limiting) steps in the process. My experience has revealed no difference between the two – both are equally quick.

However, Blockbuster have, on occasion, voluntarily sent discs early. An email has pinged into my inbox saying “We think you’re probably really keen to receive x, so we’re going to send it to you immediately as an extra disc. We’ll send your next one when you’ve returned two discs.” This is great service, and really improve the perception of the speed of turnaround times.

Since there’s nowhere else to mention this, it’s also worth saying that Blockbuster’s mailing packs are much neater: blue plastic envelopes rather than paper ones used by Lovefilm. The Blockbuster ones look much neater when sat next to my Blu-ray player, which is a relatively small and insignificant advantage.

Winner: Blockbuster

Instant gratification

Sometimes, you don’t want to wait for discs to be posted out to you. Sometimes, you think of a film and you want to watch it now.

Lovefilm offers online streaming of a very limited selection of movies. If you have a method of hooking this up to your TV, through connecting your computer to your TV or through and XBox 360 or PS3, then this is great for seeing films immediately.

Blockbuster has the major advantage of a store network. Most Blockbuster packages include access to inshore rentals, and the stores have, of course, a huge selection. It’s even possible to reserve titles in-store for collection the same day. Not only that, but Blockbuster generally lavishes extras on its online customers: Currently, if I take an in-store rental for free as part of my package, they will throw in either popcorn, mints, or cola to munch on while I watch. That’s true movie-night instant.

However, Blockbuster’s offering does mean trekking down to a Blockbuster store, so is hardly instant, especially if you don’t live near to a store. And you have to return the disc to the store as well, making it two trips.

Overall, I think the Blockbuster offering is the most generous and the most genuinely useful, but it’s not really instant gratification. Lovefilm clearly outstrips Netflix in this department. Overall, I declare this section tied.

Winner: Tied

Website design and functionality

Lovefilm’s website is legendary, and stuffed full of trailers and customer reviews. It’s brilliant for making sure you never rent something you won’t enjoy, as the wealth of content about each film provides a real sense of what it’s like. By comparison, Blockbuster’s site is confused, mainly as it’s trying to serve so many different functions: Purchase of films, store reservation, online pay-per-rental, online rental subscription, etc. It has far fewer reviews and far fewer trailers. The same goes for their relevant mobile apps.

On actual functionality, the two are a closer match. Blockbuster insists upon or allows, depending on your point of view, the ranking of all titles in your queue, whereas Lovefilm permits or restricts to a three-tier priority level system. Blockbuster allows has a genre-mix function, whereby you can, for example, request that you always have at least on TV title on rent. Lovefilm has a multiple lists function, which allows you to state that you always want a title from each of several lists on rent.

Functionally, it’s a bit of a toss-up, but Lovefilm’s system is probably a bit more flexible. Content-wise, Lovefilm wins hands-down.

Winner: Lovefilm

Pricing

There’s really little to choose between the two services on price. Their packages differ slightly, and, on the whole, Blockbuster tends to be cheaper, but the price differential is marginal. Also, Lovefilm has branded services like Tesco DVD rental, which often work out as more competitively priced than going direct, reducing the differential further.

Lovefilm tends to offer free trials, whereas Blockbuster tends to offer £1 trials. In terms of lifetime cost, that’s not likely to make a huge difference to anyone’s finances, but it might swing newcomers in the direction of Loevfilm. Blockbuster has the in-store freebies, like popcorn and cola, discussed above.

Both services allow “holidays” of up to three months, during which no payments will be taken nor discs sent. Cancellation is a pain with both services: both require you to phone their call centres. However, Lovefilm will allow you to cancel online if their call centre is closed (i.e. between 8pm and 8am), which is a bonus. Also, a Lovefilm subscription can be given as a gift voucher, whereas a Blockbuster subscription cannot.

Winner: Tied

Overall winner: Blockbuster

Overall, I prefer Blockbuster‘s service. The Top Ticket functionality and in-store rentals swing it for me, as does the hard-to-define “keenness” factor. Despite providing the same basic functionality, it feels as though Blockbuster go the extra mile for customer satisfaction. They’ll occasionally send extra discs; if I haven’t rented anything for a while they’ll email to ask if everything’s alright; they email in advance to tell me what they’re sending me; and they send their discs out in neat little plastic envelopes, not tatty rip-open paper ones. And, something’s a two-disc set, they send both discs at once, as a single rental.

Lovefilm, whilst providing a comprehensive service, are constantly trying to up-sell. They’re always pushing pay-per-view online streaming at me, and trying to get me to take out a package with more discs. They pester me to have more discs on my “TV List”, whereas Blockbuster are quite happy to sequentially send me the discs of a single box set. Adding a two-disc set without sufficient care frequently results in being sent a solo “extras” disc, separate from the main feature disc, which is just irritating. And the lack of a fine-grain priority setting system or a “top ticket” system, they always seem to send the relative “dud” on your list.

So, my recommendation is Blockbuster.

Links to services in this post are affiliate links. I’ll receive about £2 if you sign up to Blockbuster via these links, or £20 if you sign up to Lovefilm. Those values demonstrate that my opinion was not unduly influenced by these payments!

Stock management really doesn’t seem to be Asda’s strong point… which can make shopping there a somewhat frustrating experience. I often wonder about the extent to which this is due to not having an equivalent of Tesco’s Crucible database, and how much is due to a straightforward lack of high quality stock management systems.

Mango’s new typographically uninspired logo. For comparison with the old one.

As a public health doctor, I should be reminding you to get your five-a-day, drink less, stop smoking, and do more exercise… But the occasional handmade burger does make a lovely Friday night treat…

I’m always impressed by the typography of Mango’s logo – clearly communicating the letter “M”, as distinct from “N”, using only 3 strokes. Alas, they’re in the process of ditching this logo for an altogether blander alternative.

A couple of weeks ago, my Kindle developed a small hairline crack in its case, just at the corner of the screen. My Kindle was well outside it’s 12-month warranty, but having heard previous stories of excellent service, I called Amazon after work one evening.

I hoped they might offer me a discount off a replacement. What they actually did was courier me a brand new replacement, set up on my account and ready to go, which was in my hands the very next morning. And they didn’t charge me a penny, not even for postage. And, what’s more, they even arranged a courier to pick up the old one. Free.

What utterly brilliant service!