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HP Support Blog: Day 24

Success! The laptop cable has arrived, and the laptop is working! So HP have come through in the end.

I’m a student. I’d just like to underline that point. I’m a student. £138.65 is what the government think I should spend on books, food, entertainment, and basically anything that isn’t rent or fees for almost ten weeks; it’s about two-and-a-half weeks’ rent. To me, £138.65 is an awful lot of money. So when I spend £138.65 on a Next-Day On-Site Extended Warranty I expect decent service. I accept that parts are sometimes needed, and sometimes go out of stock, but it’s not unreasonable to expect the fault to be fixed within, say, a week, is it? Taking the better part of a month seems excessive.

Advice from other places has informed me that I shouldn’t have had to pay in the first place, as they should have agreed to pre-book a repair when the screen first broke, rather than insisting I send it straight away or have to buy the extended warranty.

I realise I’m a mere minnow in a sea of HP sharks, and that whatever I say means really very little to them – and even less to their bottom line. But my next laptop will be a Toshiba.

This 962nd post was filed under: HP Support Blog.

HP Support Blog: Day 23

My friendly ‘service manager’ was overcome with apology today – apparently, the power lead for my laptop will be sent ‘as soon as one can be found’, and a meeting will be held to discuss the customer service I’ve received. Of course it will.

23 days, no usable laptop. Go Team HP!

This 961st post was filed under: HP Support Blog.

HP Support Blog: Day 22

Good news and bad, today.

A courier has dropped off my laptop this afternoon – result! However, they have failed to drop off the charger, so I can’t actually plug the laptop in to see whether or not it is working. So I have no idea whether it’s been successfully fixed or not.

It’s actually turning out quite comedic – a next-day on-site support package from a leading computer manufacturer taking four unsuccessful home visits and the best part of two weeks away from home to fix a laptop, then failing to return the power supply. Thank goodness my life will never depend on a repair from HP… Oh, wait…

This 960th post was filed under: HP Support Blog.




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