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HP Support Blog: Day 23

My friendly ‘service manager’ was overcome with apology today – apparently, the power lead for my laptop will be sent ‘as soon as one can be found’, and a meeting will be held to discuss the customer service I’ve received. Of course it will.

23 days, no usable laptop. Go Team HP!

This 961st post was filed under: HP Support Blog.

HP Support Blog: Day 22

Good news and bad, today.

A courier has dropped off my laptop this afternoon – result! However, they have failed to drop off the charger, so I can’t actually plug the laptop in to see whether or not it is working. So I have no idea whether it’s been successfully fixed or not.

It’s actually turning out quite comedic – a next-day on-site support package from a leading computer manufacturer taking four unsuccessful home visits and the best part of two weeks away from home to fix a laptop, then failing to return the power supply. Thank goodness my life will never depend on a repair from HP… Oh, wait…

This 960th post was filed under: HP Support Blog.

HP Support Blog: Day 21

Three weeks, now. No contact from HP today, and (of course) no laptop, despite the promises given on Monday.

Another update tomorrow, no doubt. Frankly, even in my least optimistic moments, I didn’t expect the repair to take this long, and I’m starting to get fed up with it clogging up the blog. But, amusingly, searching Google for HP Support Blog now has this site as the top result – just above, erm, HP’s support blog. If nothing else, that’s an achievement, and should help potential consumers to realise that their overpriced extended support warranties really do not seem to deliver.

This 958th post was filed under: HP Support Blog.

HP Support Blog: Day 20

Twenty days ago, I reported a fault on an HP laptop covered by an expensive next-day on-site service extended warranty. It still hasn’t been fixed. After four unsuccesful attempts to fix it on-site, the laptop was taken away to be fixed. It’s been away for eleven days, now. It was due back either today or tomorrow. It’s not here today, so I’m guessing it should be tomorrow.

We’ll see.

This 956th post was filed under: HP Support Blog.


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