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Photo-a-day 124: Tesco, alcohol and service

Hold up!

See that little date above?

This post was published years ago.

My opinions have changed over time: I think it's quite fun to keep old posts online so that you can see how that has happened. The downside is that there are posts on this site that express views that I now find offensive, or use language in ways I'd never dream of using it today.

I don't believe in airbrushing history, but I do believe that it's important to acknowledge the obvious: some of what I've written in the past has been crap. Some of it was offensive. Some of it was offensively bad. And there's may be some brass among the muck (you can make up your own mind on that).

Some of what I've presented as my own views has been me—wittingly or unwittingly—posturing without having considered all the facts. In a few years, I'll probably think the same about what I'm writing today, and I'm fine with that. Things change. People grow. Society moves forward.

The internet moves on too, which means there might be broken links or embedded content that fails to load. If you're unlucky, that might mean that this post makes no sense at all.

So please consider yourself duly warned: this post is an historical artefact. It's not an exposition of my current views nor a piece of 'content' than necessarily 'works'.

You may now read on... and in most cases, the post you're about to read is considerably shorter than this warning box, so brace for disappointment.

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I’ve spent some time today reading Balance’s stuff about responsible marketing of alcohol… then was forced to walk through my local Tesco’s makeshift aisle of discounted alcohol in order to get into the store. Hint: this doesn’t tally with Balance’s idea of best practice.

I don’t often venture into Tesco, but I had some bedding to return today, so popped along. The customer service was truly awful.

The customer before me didn’t speak great English, and had a coupon that had been refused at the checkout. The *two* customer service assistants adopted the Basil Fawlty method of communication, almost shouting at the lady that the terms and conditions on the voucher excluded e-topups. The customer’s protestations were met with increasingly loud insistence, until one of the assistants had the inspired idea of actually reading the terms and conditions. The customer had been right: e-topups were not excluded.

As the customer left, the assistants started a frankly racist conversation about the preceding customer, before one beckoned me over with a wave. I asked to return the bedding, and the assistant continued her conversation, directing only three words at me: “receipt”, “clubcard”, and “card”. They were quite literally the only three words she said to me throughout the encounter. She didn’t greet me, she didn’t ask why I was returning the bedding, she didn’t say goodbye, and she certainly didn’t thank me; her rudely continued conversation with her colleague did provide a live demonstration of parochial bigoted opinions that was deeply disrespectful to the previous customer.

Tesco’s problems, it seems, run deep.

This post was filed under: Photo-a-day 2012, , , , , , .




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