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During a single journey on the Metro yesterday, messages alerted Wendy and me to six problems.

Three of these directly impacted our journey:

  • The service is suspended in both directions between Pelaw and Brockley Whins due to a vehicle striking a railway bridge on Network Rail infrastructure. Due to industrial action by Go North East, few buses are operating in the area. Customers may need to seek alternative arrangements where possible.
  • The age of our current fleet means we are facing some challenges with train availability. This is impacting on today’s service.
  • We’re aware that some of our trains are warmer than they should be at the moment and would like to apologise for any discomfort this is causing our customers. Our partners at Stadler have identified the issues are are working to resolve it.

Three did not:

  • The lift at Monument between the platforms and the ticket concourse is out of use. If you require step free access, please use St James, Central or Haymarket.
  • The lift on Platform 1 at Chichester is out of service. Customers requiring step free access are advised to travel on one stop and return via the other platform.
  • During the canopy refurbishment works at Whitley Bay station, please could customers use the full length of Platform 1 to board the trains.

It’s a lot to process.

This post was filed under: Post-a-day 2023, .

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